Privacy Policy
Your privacy matters to us. This policy explains what information we collect when you shop with us and how we handle it.
1. Information We Collect
To fulfill your order, you provide us with certain information at checkout, including:
- Your name and email address
- Your shipping and billing address
- Details of the product(s) you are ordering
Note: We never see or store your credit card details. All financial transactions are processed securely through Big Cartel's trusted payment gateways (like Stripe or PayPal).
2. How We Use Your Information
We use your information strictly to:
- Pack and ship your orders
- Message you regarding your order status or coordinate a LOCALPICKUP
- Comply with tax and bookkeeping regulations
3. Information Sharing
We value your trust and will never sell your personal information. We only share data with trusted third parties strictly necessary to run our shop and deliver your items, including:
- Big Cartel (our website platform)
- Canada Post and Chit Chats (to print your shipping labels and deliver your boxes)
4. Data Retention & Your Rights
We keep your order history on file only as long as necessary to process your transaction and meet Canadian tax record laws. You have the right to request access to the personal information we hold about you or ask us to delete it at any time.
Contact Us
If you have any questions about your data, please contact us directly through our website's Contact page.