Thank you for supporting our shop! Please review our shipping guidelines, transit times, and local pickup details below.
📍 Local Pickup & Delivery (Our Area Only)
Are you local? Avoid shipping fees by choosing one of our local fulfillment options:
- Local Pickup: Enter code LOCALPICKUP at checkout to remove shipping fees. Once your order is ready, we will email you to coordinate a pickup time and location.
- Local Delivery: Eligible local orders within our local delivery zone will automatically display a $0.00 delivery option at checkout.
- Note: If you select local delivery/pickup but reside outside our local service area, your order will be cancelled and refunded.
🇨🇦 Shipping Within Canada
We ship domestic orders using Canada Post and Chit Chats. Shipping rates are calculated flat per item category at checkout:
- Scarves: FREE Standard Shipping on the first item(Shipped via Canada Post Lettermail. To keep these rates free, standard lettermail does not include a tracking number).
- Medium & Large Items: Flat-rate tracked standard shipping. Once dispatched, you will receive a tracking number via email so you can follow your package's journey.
- We ship most items via standard shipping (2-7 days within Canada) but if you need your item sooner, please reach out before you order so we can provide you a quote.
Estimated Transit Times:
- Standard Lettermail: 3 to 9 business days.
- Tracked Parcels: 2 to 7 business days.
(Please note that transit times may vary depending on your distance from our hub and seasonal carrier delays).
🌐 International Shipping (Outside Canada)
We gladly ship to select international destinations, including the United Kingdom, Europe, Japan, and Australia.
- International orders are shipped via fully tracked networks (Chit Chats / PostNL).
- You will receive a global tracking link as soon as your order ships.
- Estimated Transit Times: 5 to 22 business days depending on the destination country.
- Customs & Import Fees: International buyers are responsible for any customs duties, taxes, or import fees levied by their home country upon arrival.
❌ United States Shipping: Please note that we do not ship to the United States at this time. Any orders placed with a U.S. shipping address will be automatically blocked or cancelled.
📦 Processing & Handling Time
All orders are processed and packed within 3 business days (excluding weekends and Canadian holidays). You will receive an automated email confirmation the moment your shipping label is printed or your package is dropped off.
If you have any questions about your order or need assistance tracking a package, please reach out to us through our Contact page!